Emotional Intelligence at Work: A Professional Guide, 3rd Edition (2006)

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This thoroughly revised Third Edition of a highly acclaimed book is an essential guide to recognize, understand, and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions-emotional sensitivity, emotional maturity, and emotional competency-which motivate individuals to maximize productivity, manage change, and resolve conflicts. A special feature of the book is the references to work done in India, leading to conclusions applicable to the Indian work culture.